F.A.Q.

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F.A.Q.

Is it secure to fill in my personal info on your website?

Yes, 100% secure. Your privacy matters to us and will never be shared to a third party. We secure the transmission of information using Secure Socket Layer (SSL), the Internet’s standard - and best - technology for secure shopping. We do not distribute or sell any of your personal information to third parties. We are committed to protecting your privacy. We do not sell, trade, or rent your personal information to others.

How will my order be shipped?trngl

All orders placed on this website would be shipped using any of the following priority Courier Service depending on your location and country except otherwise specified by the customer; USPS and other carriers.

Problem with my order:trngl

If you can see that they are damaged, do not sign for them and contact us immediately. We will arrange for your order to be re-shipped. If you discover that items are faulty after you have signed for them, please notify us by email or telephone within 10 days of receiving them. You must quote your Order Number and product descriptions and indicate your reason for return. Please then return goods in their original packaging. Pending our inspection and verification that products are faulty, we will get in touch with you to offer a full refund, re-shipment or exchange. If you wish to return goods that are not faulty, you may do so within 7 days since receiving them. You must notify us by email or telephone, supplying us with your Order Number and product descriptions and indicate your reason for return. Goods must be in their original packaging and in an unused, resalable condition. We suggest that you use registered post to send your goods back to us to ensure that they arrive safely.

How can I check my order status?trngl

You will be required to get in touch with us with the Order Number that was provided to you in the confirmation email when you have placed your order. However, once your package has been shipped, you will be supplied with a tracking number.

How long does it take for my order to arrive?trngl

Shipping within the U.S and Canada takes between 3-5 days while shipping outside the U.S and Canada takes between 5-7 business days. However, shipping is not an exact science: weather, terror alerts, shipping restrictions, time of the year and other force majeure circumstances play a role.

What do I do if my order gets lost in the post?trngl

Very rarely, orders can get lost along the postal chain. We always have proof that we have sent out your order and we can check to make sure that the package has or hasn't been signed for at the delivery address. If there is a problem we will be able to claim compensation for you. We do not consider a package to be lost until 15 business days after it was sent before we can make a claim. Due to this, it can take a while for compensation to be fulfilled.c